Handtufted Cotton Accent Rug | Off-White Floor Mat with Blue and Yellow Tufted Details

At Varsaca, every product undergoes thorough quality checks before dispatch. We work with reliable courier partners to ensure safe delivery. While the chances of receiving a damaged product are extremely low, any transit-related issues must be reported immediately. As a policy, Varsaca primarily offers exchanges. Refunds are limited and allowed only under specific conditions outlined below.
1. Returns

• Returns are accepted only for defective or damaged products.
• Customers must notify us within 24 hours of delivery with clear photos/videos on WhatsApp (7755920929) or email at support@varsaca.com.
• Products must be unused, unwashed, and returned in original condition with tags and packaging intact.
• Minor colour/design variations and size tolerance of ±1–2 inches are part of handcrafted products and are not considered defects.
• All products undergo quality checks before dispatch.
• All return requests are reviewed after inspection of the received product.

2. Exchanges

• Exchanges are allowed even if the customer does not like the product.
• Exchange requests must be initiated within 3 days of delivery.
• In all exchange cases, return courier charges will be borne by the customer, even if reverse pickup is arranged by Varsaca (subject to location serviceability).
• Products must be unused, unwashed, and in original condition with packaging and tags intact.
• Size & Custom ExchangesSize exchanges (including custom sizing) are subject to fabric availability.Any price difference will apply.
• Exchange LimitationsCustom-made products, made-to-order sizes, and discounted items are non-returnable and non-exchangeable.Exchanged items are not eligible for re-exchange.Replacement products will be dispatched only after the returned item passes inspection.
• Exchanges are processed within 5–7 working days after receipt of the returned product.

3. Cancellation

• Orders can be cancelled within 24 hours of placing the order, provided the product has not been dispatched.
• If cancelled within this 24-hour window, refunds will be processed within 5–7 business days.
• Once an order is shipped, it cannot be cancelled.
• Custom-made or made-to-order products cannot be cancelled once production has started.

4. Refunds

• Varsaca follows a strict no-refund policy for delivered orders.
• Refunds are applicable only for cancellations made within 24 hours of order placement (before dispatch).
• In rare and exceptional cases (such as unresolvable damage), refunds may be offered solely at Varsaca’s discretion and only after internal approval.
• Unless explicitly approved by Varsaca, refunds will not be processed.
• Approved cases are generally resolved through exchange rather than refund.
• For all return, exchange, cancellation, or damage-related requests, please contact us on WhatsApp at 7755920929 or email support@varsaca.com.